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Extra Photo Gallery: Premier Executive Room | Premier Club | Pool & Gym | F&B Outlets

LOCATION:

Concorde Hotel is located on Jalan Sultan Ismail and is just minutes away from Bukit Bintang shopping district. To be exact, the hotel is close to Bukit Nanas Forest Reserve which parts of the greenery is visible. As for driving direction, one will need to enter Jalan Sultan Ismail from Jalan Dang Wangi or Jalan Ampang. As for public modes of transportation, apart from using cabs, the hotel is within a walking distance from either Bukit Nanas station (KL Monorel) or Dang Wangi Station (Putra LRT).

DESCRIPTION:
Concorde Hotel in Kuala Lumpur is managed by HPL Hotels & Resorts Pte Ltd which has the famous Hard Rock hotel brand under its name. Having said that, its Concorde hotel brand should not be equated with its glamorous sibling as Concorde hotels generally cater for business travelers in big cities. The hotel building can be divided into two partitions with contrasting dates of construction. Located further in the rear is the Tower Wing which rises for 19-storey high and was first constructed back in the 60s/70s. A few metres away from Jalan Sultan Ismail is the Premier Wing which boasts merely 9 floors and is as good as brand new. These two altogether host 570 rooms and suites of varying categories.

Officially, the room categories are rather innumerable as there are some variants introduced to the room categories that we are normally accustomed to. The 3rd to 15th floors of the Tower Wing host Standard (24 sq metre), Superior (24 sq metre) and Superior Executive (30 sq metre) categories. Moving further up the room categories are Concorde (30 sq metre) and Concorde Executive (48 sq metre) which are located on the 16th to 19th floors of the Tower Wing. Just as its name would suggest, the Premier Wing hosts the finest room and suite selections of varying sizes and categories ie: Premier (34 sq metre), Premier Executive (38 sq metre), Premier Suite (48 sq metre), Premier Terrace (52 sq metre) and Premier Terrace Suite (93 sq metre). In general, each room is fitted with individual air-conditioning, ensuite bathroom, hair dryer, electronic safe, mini bar, IDD telephone, coffee & tea making facilities, colour TV with selected satellite channels, choices of king- or twin-bedding configuration, writing desk and others. As one could easily guess, the Premier rooms and suites are a different animal altogether as they are appointed with some extra features such as compartment room, multi-plug points, complimentary broadband and wireless internet access, Samsung 32” LCD TV and stereo system equipped with DVD player. (Un)fortunately, this review had to be made for the Premier Executive room on the Premier Wing and I should forewarn my readers that it is not a true representation of the majority of room categories that the hotel offers.

Thereby I shall continue with the review for the Premier Executive room. Upon stepping into the room, one should be impressed with the overall arrangement that maximises the use of space with various partitions that are both functional and stylish. At 38 sq metre of built-up space, the room is not exactly big as compared to some other Executive-class units found in other hotels, yet the optimised arrangement gives the impression of a space and a lot of it. The room entrance opens into a glass-top working desk which is wide enough to sit two person. Next to it is a multi plug socket outlet which is useful for business travelers from various regions of the globe. A broadband outlet is also accessible and it is complimentary for the guests (alternatively, you can also try to connect through the wireless signal). The working desk is fronting the bedding area which is done in a minimalist style. The king-bedding sits nicely with two side tables and it is covered with high-thread-count white cotton sheets to ensure a restful sleep. A black leather recliner is uniquely featured in the middle of the room and is practical as a resting place while sifting through the TV channels (not to mention as a vanity item). The 32” Samsung LCD TV is almost a given for a room of this class and it is adjustable to face either the king-bedding or the working area. Another interesting feature of the Premier Executive room is an actual walk-in closet compartment which is built in a separate partition of its own. The compartment feature multi storage racks for cloth hanging, drawers, electronic safe and ironing board. The bathroom is also impressive in term of its spaciousness and the hotel likes to call it a “four-feature bathroom and it is not hard to see why. It is appointed with separate bath tub, wash basin, water closet (WC) and glass-enclosed shower. The shower head jets out particularly refreshing stream of high-pressure water. Simply a good alternative from a rain shower head. Overall, I have to say that the Premier Executive room is nicely appointed, practical and well-designed.

Guests staying in the Premier Wing are able to enjoy a number of privileges such as complimentary limousine transfer to KLIA (as I drove myself to the hotel, I had to forgo the free transfer), personalised morning breakfast at the Spices Restaurant & Wine Bar (instead of the Melting Pot Café), access to the Executive Business Centre and the Premier Fitness Centre and private check-in / check-out at the Premier Lounge. The Premier Lounge is done to promote coziness and warmth for weary business travelers with comfortable placements of cushion sofa, coffee tables, and LCD TV broadcasting the latest world news. Generally, guest services are within expectation. For example, the moment I sat at the lounging sofa area, a service staff was readily asking if I needed any drinks (I asked for a cup of freshly-brewed coffee). True to its promise of free-flowing beverages, the Premier Lounge comes with a well-stocked refrigerator where bottled fruit juices and soft drinks are just a matter of quick grabbing. On the second floor of the lounge lies the Executive Business Centre where several internet-enabled desktop PCs are provided. On the other side of the business centre is a private cocktail bar where mostly alcoholic beverages are prepared during the designated evening hours. The bar features cozy ottomans that are appropriately arranged for intimate get-together sessions under dim light setting while a large glass window overlooks the ground floor lobby area. While snapping some photographs of the private bar, I was castigated by a lounge staff (who wore jeans and T-shirt, surprisingly) for taking pictures there. It was a rude awakening I must say, from an otherwise warm experience at the Premier Lounge. I always wonder why it is a problem for some hotel staff on picture taking, in fact, they should be flattered. Luckily he did not ask for proof that I was staying on a Premier room, since I was ready to show him my access  card. Yet again, another case of my spartan dressing and my ‘local’ Malaysian look instead of ‘Pak Arab’ or ‘Mat Saleh’ ones got me an unwelcome attention.

Enough of my sarcasm. The hotel is generally equipped with health and guest services that are commonly found at any other 4-star establishments. The swimming pool is particularly nice with its outdoor setting and fantastic city skyline views (be sure to be around the pool around 7 to 730pm-ish). The pool area is further divided into adult and child sections, each with a length of 17.2 metres and 4.7 metres respectively. The pool opens from 0700hrs to 1900hrs daily. Adjacent to the swimming pool is the Premier Fitness Centre, which as the name implies, is strictly for guests staying on the Premier floors only. A rather odd offering as access to fitness centre is normally open to all hotel guests regardless to what room category they are hailing from. The hotel also hosts a mini shopping arcade on the first floor which currently features a drug store and a massage centre. As for meeting and conferencing, the hotel offers a number of meeting and banqueting rooms, as well as a must-have ballroom, and the hotel seems to be very popular for private functions organised by the government and private sectors.

The hotel hosts several F&B outlets although I refrain to give an exact number as one or two of them may be operated independently but are advertised by the hotel regardless, for example, the Hard Rock Café located next door and is accessible from from the hotel lobby and the Uzen Japanese Restaurant. The main dining outlet is named Melting Pot Café which can sit in 200+ guests and is located on the ground floor close to the reception counter. Clearly has been renovated to emulate new-age restaurant design of contrasting coloured tiles, marbled counters, sparse glass features and open kitchen stalls, Melting Pot Café opens for breakfast, lunch and dinner throughout the day. To my observation, while the interior has been improved extensively, the service and food quality were just about average, what more if you were to have your breakfast during peak holiday periods. Queues for freshly cooked items such as omelets, roti canai, fried samosa, etc from the kitchen stalls were apparent that I decided not to splurge on much. Other F&B outlets at the hotel include a Chinese restaurant called Xin Cuisine which specialises in Cantonese fine dishes as well as Hong Kong dim sum, a western-cum-fusion outlet overlooking the swimming pool called Spices Restaurant & Wine Bar, Crossroads Lounge on the main lobby and an outdoor bar serving snacks and drinks called Pool Terrace by the swimming pool.

REVIEWED ON:
November 2007

MY VERDICT:
Yes, the Premier Executive rooms are plush and fantastic but the rest are just typically run-of-the-mill for a 4-star hotel. Questionable guest services as witnessed by that condescending staff at the Premier Lounge although the rest are extremely courteous and ever-helpful. Not to mention questionably under-staffed F&B outlets. A 4-star rating from malaysiahotelreview.com is just about right for this one.

MY RATING:

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