Extra Photo Gallery: Superior Room | F&B Outlets | Swimming Pool & Gym
Renaissance Hotel is located along Jalan Bendahara right within the city centre of Melaka (or the English spelling is Malacca). The city centre of Melaka is also often referred to as Bandar Hilir which denotes the its location at the estuary of Sungai Melaka (or Malacca River). Distance from Kuala Lumpur and Johor Bharu / Singapore is 150km and 250km respectively through a breezy drive on the North South Expressway (or PLUS Highway). To get to the city centre, one needs to take the Ayer Keroh toll exit and subsequently follow the signage for Bandar Melaka.
As driving within the city centre can be somewhat confusing due to the implementation of one-way road system, there are two landmarks that could help you find the hotel, namely the Putra Specialist Hospital as well as Bayview Hotel.
Renaissance Hotel in Melaka is one of the many hotels and resorts under the Renaissance brand, which essentially comes under the stable of the Marriott International, inc. The hotel takes on a 24-storey building that can easily be spotted throughout the city centre. Its location can best be described as very strategic as major historical landmarks of Bandar Hilir can easily be accessed by foot from the hotel.
There are 272 rooms and 22 suites of various categories available at the hotel. The room categories are Superior, Deluxe, Junior Suite and Presidential Suite. The two highest floors of the hotel building are reserved for the Club room category which also hosts the Club Lounge, and access from the hotel elevator to these floors are restricted by electronic cards. In general, each room is equipped with centralised air-conditioning, choices of single-, queen- or king-bedding configuration, bottled water, coffee and tea making facility, alarm clock, IDD telephone, electric iron with ironing board, electronic safe, bath robes, hair dryer, colour TV with selected cable channels, writing desk, walk-in closet, broadband socket outlet, en suite bath, mini fridge, dressing mirror, lounging sofa, etc. There are a few perks thrown in for guests staying in the higher room categories and the Club floors, such as complimentary broadband internet access, free-flow of beverages at the Club Lounge and others, so you will need to check with the hotel on the extra benefits that are being offered. This review shall mostly dwell on the Superior room category, and to a certain extent, the Deluxe room category as well which interior boasts a similar arrangement with an extra built-up space.
The Superior room is generally of average size, comparable to the industry standard. A walk-in closet greets you when you open the door and well as the entrance into the bathroom. For some unknown reasons, the carpeting felt a bit wet and smelled funny when I entered the room. I reckoned that the room had just been cleaned and traces of water left on the carpeting emitted an unpleasant odour. Truth be told, there is nothing impressive or even chic about the room, with its usage of old-style furniture for its writing desk, wardrobe, drawer and coffee table. I normally can make peace with a non-flat screen colour TV but getting a poor cable reception is not acceptable for a 5-star hotel like this. Quite a travesty in my opinion. That being said, I do like the make of the queen-size bed which is done luxuriously and comfortably. Luxurious is probably an understatement as I counted of seven pillows stacked on the queen-size bed, some of them stuffed with the much-acclaimed goose down feathers for that extra punch of comfort. The placement of a 3-seater sofa adjacent to the queen-size bed is also much welcome as the guests can create a personalised in-room lounging space to watch the TV or reading magazines. The bathroom is also of standard design with the entrance opens directly to a marble-top wash basin and a large dressing mirror. A half-partition separates the wash basin with the water closet (WC) while a bath tub lies on the other side of the wash basin. There is no separate shower stall in the bathroom, hence one needs to shower inside the bath tub.
In term of health facilities, the hotel boasts a fairly large swimming pool on the 8th floor of the building. At this height, an almost 360-degree view of the city centre can be enjoyed from the pool area. The landscaping along the pool perimeter is done minimally such that the view is not disturbed. A pool counter is located adjacent to the swimming pool where patrons can obtain fresh towels. A number of sunning beds are arranged along the pool periphery for those seeking to get a good tan. The pool area also features a smaller kids pool next to the main pool. Located on the same floor is a well-equipped fitness centre that features the latest exercise machines. As for conference facilities, the hotel offers 8 meeting rooms with a cumulative space of 1,478 sq metre. Out of these, there are two ballrooms that can be merged to become the Bunga Raya Ballroom that measures 774 sq metre and can fit in up to 1,000 people.
The hotel features four F&B outlets that spread across the 2-storey main lobby section. The main dining outlet is called Summerfields Coffee House which nestles right at the lobby entrance. This all-day dining outlet is open for breakfast, lunch and dinner throughout the day and specialises in local and international menu. Also on the main lobby and opposite Summerfields Coffee House is Famosa Lounge which also faces the reception desk. The lounge is somewhat lavishly decorated with book shelves, a piano and comfortable couches. In fact, it is more of a reading lounge which serves a variety of beverages amidst a soothing ambiance of light musicals. On the second floor of the main lobby lies Long Feng Chinese Restaurant and Capers Restaurant, both at opposite ends of each other. Long Feng opens for lunch and dinner and it serves mostly Cantonese and Szechuan menu items. On the other hand, Capers Restaurant is more of a fusion outlet that prides in its line-up of east-meets-west dishes along with hot stone cooking as one of its specialties.
Acceptably modern hotel lobby. Somewhat disappointing room interior with outdated furniture. Guest facilities are good overall but a lot can be improved further, such as by NOT charging RM3 parking fee for in-house guests. In the end, it is a 5-star hotel that feels like a 3-and-a-half.