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PAN PACIFIC KLIA HOTEL
 

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LOCATION:

The hotel is located adjacent to the main terminal building (MTB) of Kuala Lumpur International Airport in Sepang. Driving from either Putrajaya or Kuala Lumpur will take approximately 30 minutes and one hour, respectively.

As for public transportation, one can opt for an Express Rail Line (ERL) train that departs from the transportation hub of KL Sentral in downtown Kuala Lumpur. The express train journey takes less than 30 minutes from KL Sentral with great frequency for departures. At the ERL train station in KLIA, the hotel is located just minutes away by walking through the skybridge.

Underground parking spaces are provided in the hotel building.

DESCRIPTION:
Pan Pacific KLIA Hotel is no stranger to winning travel accolades. In fact, the hotel has won the "Best Airport Hotel in Asia" award for six consecutive years since 2000 as voted by the Business Asia magazine. Achieving such feat, for such a long period of time, is no walk in the park. The hotel, owned by Malaysia Airports Holdings Berhad (MAHB) which also operates the award-winning KLIA, is managed by Pan Pacific Hotels & Resorts chain. Through these years, Pan Pacific KLIA Hotel has managed to reinvent itself to stay ahead of the pack as even more state-of-the-art airports are sprouting all over the Asia-Pacific region.

Apart from being directly connected to the airport terminals via the skybridge, the hotel provides a number of unique privileges for the incoming guests. To further ease off the guest movement from the airport terminals, the hotel has introduced a complimentary buggy shuttle service that runs round-the-clock. Other than that, a guest can also opt for an express check-in at the Carousel F baggage claim area inside the arrival hall itself. The hotel also offers day-use rooms which are available for rental from 0600 hrs to 1800 hrs for those wanting to relax and rejuvenate during a long flight transit. In short, Pan Pacific KLIA Hotel has carefully lined up special perks with business and leisure travellers in mind.

The hotel boasts a total of 441 rooms and suites inclusive of the well-known Pacific Floors and Airline Crew Floor. The breakdown based on room categories is as follows: 115 Superior Rooms, 228 Deluxe Rooms, 55 Pacific Floor Deluxe Rooms, four Pacific Floor Junior Suites, one Pacific Floor Executive Suite, five Family Rooms, 24 Junior Suites, six Executive Suites, two Deluxe Suites and one Presidential Suite. In general, each room is equipped with IDD phone, electronic safe, mini fridge, iron with ironing board, coffee and tea making facility, broadband internet access and choices of either a flat screen or an LCD TV (more on that later).

A Superior or Deluxe room is somewhat average in size and interior furnishing. In general, I feel that furniture used in the rooms are rather old and they do call upon some sort of refurbishment program. The bathroom is also something typically seen in other hotels with a marble-top wash basin, a toilet bowl placement in the middle and a bath-and-shower tub. A Pacific Deluxe room is almost similar to the Superior or Deluxe rooms but with a number of extras thrown in, such as a 32" Samsung LCD TV and an iSqueez foot massager. Guests staying in Deluxe rooms, Junior Suites and Executive Suites on the Pacific Floor will also have the access to the Pacific Lounge. The lounge is located on the highest floor of the hotel building and it offers a spacious business networking area in a well-appointed interior setting. The Pacific Lounge also serves complimentary coffee, tea, soft drinks and juices throughout the day, as well as evening cocktails from 1900 hrs to 2100 hrs.

A Junior Suite, measuring at 66m of room built-up size, offers a more spacious interior for discerning business travellers. The room is nicely adorned in soothingly neutral-coloured wall paper and a full carpeting to match. The Junior Suite features a mini living area where one- and three-seater sofa are neatly arranged to face a 32" Samsung LCD TV. A small partition from the living area opens into the bedroom which features a king-size bed, a lounging cushion sofa, a writing desk, a vanity mirror and a jaw-dropping 40" Samsung LCD TV. The bathroom is definitely more spacious with separate water closet, bath tub and shower.

Gearing up further, Pan Pacific KLIA Hotel offers one Presidential Suite that has a built-up size of 156m. The amenities provided in the Presidential Suite certainly befits the likes of a king, and it should come as no surprise when I was told that a number of sultans and famous celebrities had stayed in the suite before. The Presidential Suite features a stately living room that is further partitioned into separate dining, lounging and studying areas. Adjacent to the living area is a kitchenette equipped with basic items like a two-door refrigerator and a microwave oven. I find the bedroom area to be the most impressive, with an extra-plush king-size bed, a lounging cushion sofa, and other modern amenities. The bedroom is connected to an oversized bathroom that features separate sections for a shower stall, a bath tub, a glass-enclosed water closet, and a partitioned wardrobe that comes with a vanity mirror.

While I feel that the rooms and suites are just above average with nothing particularly extraordinary in terms of interior furnishing and design, there are a number of interesting features of the hotel that I wish to mention. First and foremost, the overall landscaping throughout the hotel is truly impressive. To me, the superb greenery that surrounds every nook and cranny of the hotel exterior is something that I often experience in a Shangri-la chain. The outdoor greenery in the form of tropical shrubs, flowering trees and man-made waterfalls has given a soothing yet dramatic backdrop for the main lobby and reception areas. If you get the chance to explore the exterior of the hotel, you will notice various potted plants and shrubs are neatly arranged around the perimeter, as though you were visiting a plant nursery. In fact, the hotel prides itself in its landscaping programme that is well-organised and adequately staffed.

The hotel features four F&B outlets, all of which are located on the main lobby floor. The main 24-hour dining outlet is called Degrees
o with thematic international menus set in majestic green settings. I recalled my previous dining experience at this restaurant when it was formerly known as Pasta & Mee, which probably was too cheesy for a name. The newly refurbished Degreeso sports a modern and refreshing interior arrangement, with bold usage of bright colours to set the tone for power luncheons and fruitful dinner outings. There is a section where a number of chefs and cooks are showcasing their culinary skills in an open-kitchen concept. Adjacent to Degreeso is Palmz Lobby Lounge which probably boasts one of the best outdoor greeneries that I have seen in a while. The lounge has been successfully renovated from its previous unappealing fibre-glass canopy into a fashionable cocktail outlet that is trendy and chic. It serves a wide variety of pastries and snacks along with a delightful mixture of drinks. Also freshly renovated is Traveller's Bar & Grill which now features colourful interiors in a laid-back open-bar concept. Selective food menu such as pizzas, tapas, steaks, etc, are complemented with delightful concoctions of cocktail from the bar. Traveller's Bar & Grill also features a mini performance stage where live band show are arranged at night. Last but not least, snugged at a quiet section of the main lobby is Ashoka which is a North Indian restaurant. This outlet is nicely set in a romantic arrangement overlooking the tropical greeneries. In the back portion, there is a circular open kitchen top called Tawa Room where patrons can enjoy the sight of North Indian culinary delights being prepared by the chefs.

Pan Pacific KLIA Hotel boasts various types of health and sports facility. The gym is very well appointed with the latest exercise machines and equipment, along with a health centre equipped with massage rooms, steam and sauna, as well as indoor jacuzzi. Outside the gym is a medium-size swimming pool in a superb tropical setting. The pool landscaping is superbly done with ample greeneries around the perimeter that effectively shield the swimming pool from the busy airport highway a few rungs below. For business meets or conference, the hotel offers Gateway Ballroom that sizes up at 986m which can also be further partitioned into two smaller ballrooms. As for smaller breakout rooms, the hotel provides a number of them, and they are uniquely named after certain aircraft models, such as Boeing, Airbus, Fokker, Citation, Gulf Stream and Ilyushin. The hotel is also among the few that boasts a 180-seater auditorium (or theatre) for even better business presentations.

After getting a feel of what Pan Pacific KLIA Hotel has to offer, it will become clear on why it is a highly-rated airport hotel in the region. Before ending this review, I would like to extend my heartiest gratitude to Sharon Wong, the Sales & Public Relation Manager, and Billy C.S. Tan, the Credit Manager, for their valuable assistance in getting all the required information on this award-winning hotel.

Room bookings can be done directly from the official hotel website.

REVIEWED ON:
June 2007

MY VERDICT:
Beautiful garden settings with notable choices of business and leisure facilities. Fabulous selections of F&B outlets in an impressive interior refurbishment.

MY RATING:

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